Warranty Policy

1. Scope of Warranty

All products sold through the noblechairs webshop operated by Caseking Iberia are covered by the statutory warranty rights applicable under relevant consumer protection legislation.

Unless otherwise stated, noblechairs products are covered by a three (3) year warranty period from the date of purchase. Certain products may benefit from an extended manufacturer warranty beyond the statutory warranty period. Any such extended warranty must be claimed directly with the manufacturer and may require proof of purchase.

2. Warranty Exclusions

The warranty does not cover defects, failures, or damage resulting from:

  • Accidents, impacts, improper handling, misuse, neglect, fire, flooding, or other external causes;
  • Assembly, installation, use, maintenance, or operation contrary to the product instructions or user manual;
  • Commercial, industrial, collective, rental, or abnormal use where the product is intended for private consumer use;
  • Modifications, alterations, repairs, or interventions performed by persons not authorized by Caseking Iberia or the manufacturer;
  • Use of non-approved replacement parts, accessories, or components;
  • Normal wear and tear resulting from regular use, including cosmetic deterioration that does not affect the functionality of the product;
  • Damage caused by improper storage, transportation, or environmental conditions;
  • Any external event or circumstance unrelated to the manufacturing quality of the product.

3. Components Subject to Wear

The warranty does not cover normal wear and tear of components that naturally deteriorate through regular use, including but not limited to:

  • Upholstery materials, including PU leather, fabric, and genuine leather surfaces;
  • Armrest pads and surface coatings;
  • Casters and floor-contact components;
  • Cosmetic scratches, dents, discoloration, fading, or other aesthetic changes resulting from normal use.

Nothing in this section limits any rights that may apply under mandatory consumer protection laws.

4. Customer Responsibilities

Before submitting a product for warranty service, the customer must:

  • Retain proof of purchase;
  • Provide accurate information regarding the reported defect;
  • Ensure the product is appropriately packaged for shipment where a return is required;
  • Follow any troubleshooting or inspection instructions reasonably requested by Caseking Iberia.

Caseking Iberia shall not be liable for consequential or indirect damages arising from the inability to use the product during the warranty process.

5. Warranty Claim Requirements

To process a warranty claim, customers must provide:

  • Proof of purchase (invoice or receipt);
  • The product's original serial number label intact and unaltered, where applicable;
  • Photographs or videos of the reported defect when reasonably requested;
  • The product itself and, where reasonably requested, relevant components or accessories.

Removal, alteration, defacement, or absence of serial number labels may void warranty coverage.

6. Dead on Arrival (DOA) Policy

Products reported as defective within fifteen (15) days from delivery may qualify for Dead on Arrival (DOA) processing.

Upon receipt, the product will be inspected to verify the reported fault.

Where a manufacturing defect is confirmed and repair cannot be completed within five (5) business days, Caseking Iberia may provide one of the following remedies, subject to applicable consumer protection laws:

  • Repair the product;
  • Replace the product with the same model;
  • Replace the product with an equivalent product;
  • Provide another remedy required by applicable consumer law.

DOA eligibility does not apply to products specifically identified as outlet, clearance, refurbished, open-box, Grade A, Grade B, Grade C, or equivalent condition categories, unless otherwise required by law.

7. Warranty Service and Remedies

If a defect covered by warranty is confirmed, Caseking Iberia may:

  • Repair the product;
  • Replace the product with the same or equivalent model;
  • Provide store credit or reimbursement where repair or replacement is not commercially or technically reasonable;
  • Offer any other remedy required by applicable law.

All warranty remedies shall be provided within the legally applicable timeframe.

8. Shipping and Transportation

Customers are responsible for packaging products adequately when returning them for warranty inspection.

Damage occurring during transport to Caseking Iberia due to insufficient packaging may not be covered by warranty.

If:

  • No defect is found after inspection; or
  • Warranty coverage is denied due to misuse, unauthorized repair, modification, or another exclusion,

the product may be returned at the customer's expense.

9. Limitation of Warranty

Except as expressly stated herein and to the extent permitted by law, no additional warranties, representations, or guarantees are provided.

Nothing in this Warranty Policy limits or excludes any mandatory consumer rights provided under applicable consumer protection legislation.